No login activity for 7 consecutive days
2024-02-01
Product usage dropped to 22% of baseline
2024-01-20
8 support tickets — 3 critical unresolved
2024-01-12
NPS score dropped to 8 (was 42)
2024-01-05
Downgraded from Team to Starter plan
2023-12-15
2 support tickets opened
2023-12-01
Product usage at 85% of baseline
2023-11-15
NPS survey completed — score 42
2023-11-01
Critical Risk